Name: AWESOME SUPPORT – PUBLIC TICKETS
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Rating: 5 (1 reviews)

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Version: 1.2.0

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Overview

Item description

Have you ever wanted to use your tickets as a knowledge base that your users can search for answers? Now you can!

A public searchable archive of your old tickets can reduce the number of tickets you get as many customers are already conditioned to search for information before sending a support request.

The Public Tickets add-on for Awesome Support helps you to reduce the cost of support by allowing you to create a searchable archive of selected tickets that your users can access at any time. Here is an example of what your users could see when they access your Public Tickets page:

Multiple Presentation Styles

Your users can select from multiple presentation styles:

Grid

List

Accordion

Your admin can also lock the page to a single style.

Multiple Levels Of Control

Tickets can be marked as PUBLIC or PRIVATE

Replies can be marked as PUBLIC or PRIVATE

Agents can switch the PUBLIC or PRIVATE status on a ticket or a reply at any time

End users (if allowed by the admin) can switch the PUBLIC or PRIVATE status on a ticket or a reply at any time

Admin can decide if all new tickets will default to PUBLIC or PRIVATE

Awesome Features

Your admin can determine who can set tickets to public or private – agents or both agents and customers

A comprehensive shortcode with numerous options

Show all tickets on one page or separate them out by product or tags

Control whether you will show open tickets, closed tickets or both

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21 Jul 2020 - Version 1.2.0

Product Added to the system.

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