30 DAYS MONEY BACK GUARANTEE
100% refund if you are not satisfied
It would be wonderful to understand why some orders get a pending status, wouldn’t it?
I am sure you get disappointed when you see an order fixed in a pending status. You would make every effort to see it as completed, while all you can do is wait for the user’s decision, and if they don’t complete that order, it will be removed from the system. As a result, you lose both the sale and the customer.
Our YITH WooCommerce Pending Survey has been studied for this purpose!
Once installed and configured, you can send an automatic email to users with a pending order, which allows you to build a relationship with them and, possibly, to ask them if they experienced any issues during the purchase or the reason why they didn’t complete that order.
You could also encourage users to reply by offering them a discount coupon. In this way, you will get:
- the answers you need to fix potential obstacles on your e-commerce and optimize your sales;
- a radical reduction in the percentage of pending orders;
- …and your customers’ loyalty!
- Version: 1.43.0
- Released: 2025-03-31
- Minimum PHP version: 7.2
- Requires: WordPress 6.6 and WooCommerce 9.6
- Compatible up to: WordPress 6.8.x and WooCommerce 9.8.x
- Supported multilanguage plugins: WPML
- Translation ready: YES
- Languages 100% guaranteed by YITH: English, Italian, Spanish
- Languages provided by users: French(100%), Dutch(100%)
- Support for: YITH Proteo theme. All YITH plugins.
- Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
- GDPR Compliant: Yes
WITH YITH PENDING ORDER SURVEY YOU CAN:
Create one or more surveys
To share with users whose orders are still “pending”
Send a thank-you email when the order is completed
To every user who has answered the survey
Offer a discount on your products
Adding a coupon code to the survey email
Recover pending orders
And invite users to retry purchasing through the link you can provide in the survey email
View answers given by users
And even select the specific question you’d like to view
Track important statistics
By monitoring the conversion rate of recovered orders
CSV export collected data
So that you can process all answers to your surveys
Take advantage of the WPML compatibility
You are free to easily translate the plugin with the powerful WPML tool
1 year of updates, bug fixes and technical support
The official plugin license entitles you to one year of updates (and new features that will be added in future versions), error and bug fixes, and access to our technical support platform.
30-Day money back guarantee
Do you have any doubts about the plugin and don't know if it's a good fit for your project? You have nothing to worry about, you can always take advantage of our 100% money back guarantee and get a full refund within 30 days of purchase.
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velocommerce-7619 - verified customer
ExcellentI’ve been using the YITH Pending Order Survey plugin for a while now, and it's been a huge help. I can easily set up surveys to send to customers with pending orders, and the ability to add a coupon code or a "retry payment" link in the email is great for encouraging completions. The thank-you email after a completed order is a nice touch too. The survey responses are easy to track, and I can see which orders were recovered thanks to the surveys.
Dennis Lee - verified customer
Pretty good so farThe admin panel includes useful info and a report. Overall you can understand why some customers don't go through with their orders and make any necessary modifications to change that
information-dev1287 - verified customer
Higly recommended, useful toolCan't complain so far, It's working great for my site, I love it. Very easy to implement and it's a nice improvement for the overall shopping experience on my ecommerce.
Frank W. - verified customer
So happy with yith!All its options are well thought and it\'s very easy to use. I have to say also that support team is the best one I\'ve known!
Germán Martínez - verified customer
Maravillosa integraciónMaravillosa herramienta para mejorar cómo manejamos nuestra tienda de acuerdo al feedback de los clientes. Lo he estado usando con el plugin de plantillas de correos para personalizar aun más mi tienda. Muy feliz con ustedes!