30 DAYS MONEY BACK GUARANTEE
100% refund if you are not satisfied
Set up a FAQ system to quickly answer your customers’ most common questions
It’s a well-known problem: online buyers have to deal with the fact that they can’t get help from a person face to face. “Is this bag big enough for my laptop?”, “What if I buy the wrong size? Can I return it?”, “Does your shop ship to my home country? And how much does that cost?”, “Is this product cruelty-free? I don’t want to buy products that have been tested on animals!”
These and many other doubts are a real obstacle to sales: according to some statistics, 35% of users decide not to buy the products they are interested in if they cannot find a quick answer to their questions on the e-commerce site.
With YITH FAQ for WordPress & WooCommerce, you can set up a FAQ system that has a double advantage: on the one hand, you can create a FAQ page to answer all common questions about your shop (e.g. shipping, payments, policies, returns, refunds, etc.) and on the other hand, you can create a FAQ section for every product page to target specific questions about your products (e.g. sizes, fabric, dimensions, laundry guide, and so on).
Create unlimited FAQs and set up their content using Gutenberg blocks
Do you want to create multiple FAQ pages or show some of the questions on the Customer Care page and others in the footer? No problem: with this plugin, you can create unlimited FAQs and leverage the potential of Gutenberg blocks to set up their content. This way, you can create advanced FAQs and add text, buttons, images, icons, etc.
Create FAQ categories to let your users filter the questions
Do you have too many FAQs to display and want to make sure this page is user-friendly? Group your questions into categories (e.g. “Orders”, “Shipping”, “Returns & Refunds”, etc.) and let users filter the questions (in AJAX) based on the topic and category they are interested in.
Use the Gutenberg block or the shortcode to show the FAQs on your shop
Once you create the questions, you can generate unlimited “shortcodes” or Gutenberg blocks to display specific questions on your shop pages. You can add them to a specific FAQ page, into the footer, in a sidebar, or any other widget area. When you create the shortcode, you can customize the style, choose how many and which questions to show, and much more.
Assign FAQ blocks to the products
Since version 2.0, the plugin fully supports WooCommerce, so you will be able to configure specific FAQ sets on your product pages. On the product page, you will see an additional FAQ tab – listed among the default WooCommerce ones – where you can display the most frequently asked questions about your products to clear your customers’ pre-sales doubts in real time.
Let your users search for a question
Choose whether to show a search field to let your users search for the questions by keywords and quickly find the answers they are looking for.
Show an FAQ table of content
Do you have a page with multiple questions listed one below the other? To improve your site’s usability, why not simply show a table of contents with links to each question? This way, your users will be able to quickly spot the question they are looking for and scroll down to it with a single click.
Customize the FAQ style
Since version 2.0, the plugin allows you to customize every detail of the FAQ style: colors, icons, typography, pagination, and filter style… This way, this section can fit well with your shop layout and your brand’s style.
1 year of updates, bug fixes and technical support
The official plugin license entitles you to one year of updates (and new features that will be added in future versions), error and bug fixes, and access to our technical support platform.
30-Day money back guarantee
Do you have any doubts about the plugin and don't know if it's a good fit for your project? You have nothing to worry about, you can always take advantage of our 100% money back guarantee and get a full refund within 30 days of purchase.
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velora-4796 - verified customer
Great tool to organize FAQsI consider it a fantastic and great addition to my site, now my customers can find answers to their questions quickly and their experience on the site is better. The accordion-style feature is perfect for keeping things organized and user-friendly.
Cass-dev12 - verified customer
100% recommendedThis is a must-have section in any ecommerce store, but after trying several plugins, I can say this is the best - if not perfect - one. Very user friendly and easy to use
eric.glover - verified customer
10 out of 10I agree with some of the comments I'm seeing, it turned out to be super simple and easy to use, no complications at all
Lisa Brogden - verified customer
YITH is always a hitIt is a simple but essential plugin to improve the user experience. It has great features and the support service is efficient.
Sandra P. - verified customer
Por el momento me gusta bastanteNo está mal, la verdad que me parece un plugin muy útil para poder ofrecer a mis clientes más información sobre los productos que compran en mi tienda, me gustaría quizás que hubiesen más opciones para ordenar los FAQs pero en general está bastante bien